Information We Collect From You
When you register and use the 15t platform, we collect several categories of information to keep the platform running smoothly and securely. The types of data collected are as follows:
- Account information: Full name, email address, phone number, date of birth, and the username you registered when opening your account.
- Payment information: Records of deposits and withdrawals in MYR (RM), payment methods used (such as FPX and Touch 'n Go), and transaction history. We do not store credit or debit card details directly.
- Device and browser information: Device type, operating system, IP address, browser type, screen resolution, and system language used when accessing the platform.
- Usage data: Pages visited, games played, bets placed, session duration, and interaction patterns within the platform.
- Cookies: Session data and user preferences stored in your browser to enhance your experience and enable automatic login.
How Is Your Information Used?
Verifying your identity, processing registration, login, and two-factor authentication to keep your account secure.
Processing deposits and withdrawals in MYR, verifying payments, and maintaining accurate financial records.
Analysing usage patterns to improve the interface, introduce new features, and ensure the platform performs optimally across all devices.
Providing accurate technical assistance, resolving complaints, and verifying user identity during support interactions.
15t will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
Cookie Use & Activity Tracking
The 15t platform uses cookies to enhance your experience and ensure the platform functions correctly. There are two main types of cookies we use:
- Session cookies: Stored temporarily while you are logged in and deleted automatically when you close your browser. These cookies maintain your login status and session preferences.
- Persistent cookies: Stored on your device for a longer period to remember your language preferences, display settings, and saved login details.
You can manage or delete cookies through your browser settings. However, removing certain cookies may affect the automatic login function and saved preferences. We do not use cookies to track your activity outside of the 15t platform.
How Is Your Data Stored and Protected?
User data security is a core responsibility at 15t. We apply appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
The protective measures we have in place include:
- Data encryption in transit using SSL/TLS protocols
- Passwords stored in irreversible hashed form
- Strict access controls to the user database
- Continuous monitoring for suspicious activity within the system
- Regular data backups to prevent information loss
Your data is stored on secured servers and is only accessible by authorised 15t staff for legitimate operational purposes. We retain data for as long as your account remains active, or as long as necessary to meet our legal obligations.
Third-Party Sharing: 15t may share information with approved payment service providers to process your MYR transactions, and with relevant authorities where required by Malaysian law. We do not share data with advertising companies or third parties unrelated to platform operations.
Your Rights as a 15t User
As a 15t platform user in Malaysia, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time.
You can update or correct inaccurate information through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to any applicable legal data retention requirements.
You may object to the processing of your data for specific purposes by submitting a written request to our support team.
To exercise any of the above rights, contact the 15t support team through the available channels within the platform or via our support email.
Policy Updates & How to Contact Us
15t reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or new platform features. Users will be notified of any material changes via an in-platform notice or email.
The latest effective date of this policy is 2026. Continued use of the 15t platform after any changes are published constitutes your acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us via:
- Support email: [email protected]
- In-platform support channel available after logging into your account
- Refer to FAQ page for answers to the most frequently asked questions
We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Still have questions about your data privacy?
Visit our FAQ page or log in to contact the 15t support team directly.